Thank you very much, Justine, for your lovely review and perfect score. We’re delighted to hear that you had a great stay and enjoyed the quiet, safe area, convenient transport links, breakfast selection, and the cleanliness of the hotel. Your kind words about our staff truly mean a lot to us.We’re so pleased you slept well and look forward to welcoming you back again soon.
Thank you, Jon, for your great review. We’re pleased to hear that you found our staff great, the room warm and clean, and the location excellent value for money. We appreciate your balanced feedback and are delighted to know you plan to revisit. We look forward to welcoming you back again soon.
Thank you very much, Andre, for your wonderful review and perfect score. We’re delighted to hear that you enjoyed our location near Bayswater and Hyde Park, and that our staff and room made your stay so special. Your kind words truly mean a lot to us. We look forward to welcoming you back on your next trip to London!
Thank you for your feedback, Martina. We’re pleased to hear that you found our staff very friendly and helpful, and that the room was clean and well kept.We sincerely apologize for the cold temperature and the lack of hot water during your stay due to the boiler issue over the Christmas period. We’re glad our team could at least assist with an electric heater to improve your comfort.Thank you as well for your comments regarding breakfast. We appreciate your feedback about the limited seating and booking experience, and this has been shared with our team for review.We value your honest feedback and hope to welcome you again in the future under better circumstances.
Thank you for sharing your feedback, Mayra. We’re sorry to hear that your stay did not fully meet expectations, particularly regarding the room temperature, the electrical issue, and the differences between the room provided and the images shown. This is not the level of comfort we aim to offer.We do appreciate your comment about our staff being understanding during the banking card issue. Your feedback regarding breakfast options, internet coverage, and overall facilities has been shared with management for review and improvement.Thank you for taking the time to share your experience.
Thank you for your detailed feedback. We’re glad you enjoyed the location, the neighborhood, our friendly staff, and the early room availability. We’re also pleased that the hot water issue was resolved quickly.At the same time, we apologize for the cleanliness concerns and the soundproofing issues you experienced. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for review and improvement.
Thank you for your feedback, Sergio. We sincerely apologize for the lack of hot water during your stay and that this information was not communicated at check-in. This is not the standard we aim to provide. Your comments, including your request, have been noted and shared with management for review.
Thank you for your lovely review. We’re delighted to hear that you enjoyed the location and the comfort of our hotel. We truly appreciate your kind words about our team, and we’re excited for the renovations to be completed in January. We look forward to welcoming you back!
Thank you for your feedback. We’re glad to hear you enjoyed a warm welcome, a comfortable and clean room, and our quiet, well-located neighbourhood. We apologise for the minor issues with the curtains, the light, and the flushing noise — we appreciate your comments and will look into these to improve the guest experience.
